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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Impact on the RSO hist...
Service | Customer Service, Contact Center, Fie...
Answered

Impact on the RSO historical traffic option

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Posted on by WH-27040839-0 6

Good afternoon, 

 

As an organization, we recently received the following email from Microsoft Bing.: 

Could you please clarify if the discontinuation of services extends to the historical traffic information feature within RSO predictive travel functionality?

 

https://learn.microsoft.com/en-us/dynamics365/field-service/rso-predictive-travel

 

cheers, 
Wout

I have the same question (0)
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    The Distance Matrix API can be used to calculate travel time and distance.
    However, the Microsoft documentation does not explicitly state that the Bing Maps with historical traffic feature uses the Distance Matrix API.
     https://learn.microsoft.com/en-us/dynamics365/field-service/rso-predictive-travel

    It is recommended that you raise a support ticket to consult the product group.
    https://admin.powerplatform.microsoft.com/support
     
    Best Regards,
    Dengliang Li
     
  • WH-27040839-0 Profile Picture
    WH-27040839-0 6 on at
    Answer from Co-pilot:
     
    Certainly! When using Resource Scheduling Optimization (RSO) in Dynamics 365 Field Service with the Bing Maps option that incorporates historical traffic data, the Distance Matrix API is indeed involved.
  • Verified answer
    AnilMurching Profile Picture
    AnilMurching on at
    Hi Wout,
     
    The notice from Microsoft Bing does not affect your use of the predictive travel feature in RSO.
     
    Thanks,
     
    Anil
    RSO Engineering

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