web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Impact on the RSO hist...
Service | Customer Service, Contact Center, Fie...
Answered

Impact on the RSO historical traffic option

(1) ShareShare
ReportReport
Posted on by Community member 6

Good afternoon, 

 

As an organization, we recently received the following email from Microsoft Bing.: 

Could you please clarify if the discontinuation of services extends to the historical traffic information feature within RSO predictive travel functionality?

 

https://learn.microsoft.com/en-us/dynamics365/field-service/rso-predictive-travel

 

cheers, 
Wout

I have the same question (0)
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    The Distance Matrix API can be used to calculate travel time and distance.
    However, the Microsoft documentation does not explicitly state that the Bing Maps with historical traffic feature uses the Distance Matrix API.
     https://learn.microsoft.com/en-us/dynamics365/field-service/rso-predictive-travel

    It is recommended that you raise a support ticket to consult the product group.
    https://admin.powerplatform.microsoft.com/support
     
    Best Regards,
    Dengliang Li
     
  • Community member Profile Picture
    Community member 6 on at
    Answer from Co-pilot:
     
    Certainly! When using Resource Scheduling Optimization (RSO) in Dynamics 365 Field Service with the Bing Maps option that incorporates historical traffic data, the Distance Matrix API is indeed involved.
  • Verified answer
    AnilMurching Profile Picture
    AnilMurching on at
    Hi Wout,
     
    The notice from Microsoft Bing does not affect your use of the predictive travel feature in RSO.
     
    Thanks,
     
    Anil
    RSO Engineering

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 55 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 27 Most Valuable Professional

#3
Soundari Profile Picture

Soundari 15

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans