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Marketing Email Soft Bounce When Sent Using Contact Owner Personalization Fields

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Posted on by mcrthomas

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We want to start sending some emails from the assigned contact owners. We are using personalization fields Owning User Name & Email for both the sending from and replying to information. During testing, emails sent to our company email addresses are getting soft bounces with this information, smtp;550 Rejected by header based Anti-Spoofing policy.

Emails being sent to gmail and yahoo test accounts are working fine. Emails sent using our default email address customerservice@... never soft bounce when tested on company email addresses. Any thoughts as to why this might happen? I'm thinking of a larger test to some actual customers to see what the bounce rate looks like.

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Leah Ju Microsoft Employee on at

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Marketing Email Soft Bounce When Sent Using Contact Owner Personalization Fields

Hi Partner,

You can refer to the following link:

--set sender option: make the From address for each message you send uses a domain that you've authenticated using DKIM .

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/email-properties#set-sender-and-receiver-options

Maybe you can also refer to the following documentations:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/warmup-process-email-marketing

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/email-bounce-categories

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