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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Schedule board Actual Arrival time display

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Posted on by 836

Hi Everyone,

I can see that bookings on schedule board primarily show estimated arrival time, i want that once user marks order from travelling to inprogress, my schedule board shows actual arrival time. Is there a way to achieve this thing on schedule board.  Has anyone tried this approach before.Thanks

  • Suggested answer
    Al Iggs Profile Picture
    Microsoft Employee on at

    That's the standard behavior. I just double-checked - as soon as I set the booking status to In Progress, the booking start time is updated in the Gantt chart.

  • John Holmes Profile Picture
    260 on at

    Did you start the booking before it's due start or after - I seem to remember the rules being different

  • Al Iggs Profile Picture
    Microsoft Employee on at

    In both cases the estimated and actual arrival times were updated.

  • Ravi Fulani Profile Picture
    836 on at

    Hi There,

    thanks everyone, please see below screen shot.  You see that blue line that shows estimated duration line on schedule board. When individual mark status as -->Travelling and then In-Progress, at that time Actual arrival time gets calculated. I want that time to get shown at this line.  Any ideas how to do that for now I have added AAT in tab of booking.

    booking-time.JPG

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