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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Getting error while ru...
Finance | Project Operations, Human Resources, ...
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Getting error while running Capture and preserve legacy IDs (Customers), code upgrade checklist (AX 2009 to AX 2012 R3 upgrdare)

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Posted on by Community Member

HI All,

I am getting below error while running Capture and preserve legacy IDs (Customers) command.

Reference : Microsoft Dynamics AX 2012 Upgrade Guide, page 178

Environment : Single AOS environment, SQL server is on different machine, SQL server 2016 version 

Error : can not bulk load because file could not be opened. operating system error code 5(Access denied)

I have given folder access to sql server service account, but still getting same error. 

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    I am running below command

    axutil idkeep /idfile:"\\sw10dax11-D\ki\SysUpgradeExportIdMap.csv" /renamefile:"\\sw10dax11-D\ki\MicrosoftElementsRenamed62.csv" /verbose

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

    Hi tomarsachin87,

    Can you check if the permissions are correct for the user executing the command and if these files are open in another program?

    Have you opened the Command prompt with administrator elevated rights? (right click icon, run as Administrator)

  • Community Member Profile Picture
    Community Member on at

    Yes I have try every thing

    I have also try to run with the sql service account user, in our case (SVC_AXAdmin).

    I am running this command on my AOS server, (SVC_AXAdmin) user have admin access in AX and SQL.

    I am using SQL 2012 SP2, do you think that may be an issue.

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

    Hi tomarsachin87,

    SQL server 2012 SP2 alone is not supported. You need SQL server 2012 SP2 including Cumulative update 2. I can recall there were several issues. So, try CU2 on top of SQL 2012 SP2. Depending on the R3 version you have to use CU3 for SQL Server 2012 SP2.

    You can find compatible software in the System requirements document for AX 2012: www.microsoft.com/.../details.aspx

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