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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX is crashing in FOR...
Microsoft Dynamics AX (Archived)

AX is crashing in FOR Load balancing enviorment at random Time

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Posted on by Community Member

Hi Team,

Once I check the Event Log while crash happens(services stop).Blow errors are there.

First error

Object Server 01: The database reported (session 1 (-AOS-)): [Microsoft][SQL Server Native Client 11.0][SQL Server]Could not find stored procedure

'ITFLAX2012R3PRODUCTION_model.dbo.XU_IsModelIdInstalled'.. The SQL statement was: "{ CALL [ITFLAX2012R3PRODUCTION_model].[dbo].[XU_IsModelIdInstalled](?, ?) }"

second error

Object Server 01: Unexpected situation

More Information: Cursor building error 1

Third Error

Faulting application name: Ax32Serv.exe, version: 6.3.5000.5032, time stamp: 0x59305c38

Faulting module name: KERNELBASE.dll, version: 6.3.9600.18666, time stamp: 0x58f33794

Exception code: 0xc0000005

Fault offset: 0x00000000000095fc

Faulting process id: 0xc2d4

Faulting application start time: 0x01d3207be5ef9e5c

Faulting application path: C:\Program Files\Microsoft Dynamics AX\60\Server\ITFLAX2012R3PRODUCTION-AOS2\Bin\Ax32Serv.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: f6f71fe5-8c72-11e7-80c5-000c2930f414

Faulting package full name:

Faulting package-relative application ID:

I am using AX 2012 R3

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    There are 100 license,three AOS loadbalancing enviorment,but concurrent users go 180 .

    Concurrent user is alaways more than no of license customer has purchased.

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    You seem to be using an older kernel, the latest one is not older than 2 weeks, this would be the first thing Microsoft would suggest as well.

    blogs.msdn.microsoft.com/.../overview-of-microsoft-dynamics-ax-build-numbers

    Make sure you patch up all AX components, you are not allowed to use different client and server executables and assemblies..

    Do you have enough resources? I have seen AOS crashes when memory was too low, and due to a memory leak in a customization or in the kernel it went kaboom due to eating up all resources. Our deployment has 180 concurrent users, split between 2 AOS instances, which has 8 physical CPU cores and 32 GB RAM (+4 additional AOSes for batch/reporting/AIF integrations).

    Finally, you could collect a crash dump using the Windows Error Reporting (WER) tool by setting a registry key to capture a first-chance exception, then open a Microsoft Support Incident and upload it to the support team to check what exact code call causes the crash.

  • Community Member Profile Picture
    Community Member on at

    I Vilmos,

    My Enviorment Details is below

    Kernel version:6.3.3000.111

    Application version:6.3.3000.111

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Then something is fishy here, since you are showing version 6.3.3000.111 here, but your AX AOS crash event log entry says a higher version:

    Faulting application name: Ax32Serv.exe, version: 6.3.5000.5032

    You must make sure kernel version matches, otherwise it will cause a lot of issues! Communication protocols are regularly adjusted between patch versions, which can cause unreliable behavior and crashes.

    Again, same instructions: patch it all up, delete cache files, and if it still crashes, collect a crash dump and open a support incident.

  • Community Member Profile Picture
    Community Member on at

    delete cache files??? what that means

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    [View:https://community.dynamics.com/ax/b/axaptavsme/archive/2015/04/26/how-to-delete-auc-files:750:50]

    [View:https://community.dynamics.com/ax/b/makecreatereiterate/archive/2015/09/03/finding-the-auc-files-in-a-flash-where-to-find-the-appdata-folder:750:50]

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