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Hi,
Can anyone confirm expected behavior for the CRM NAV Integration. Here is the scenario
Assuming setup & integration is completed, Sales Order integration set to Yes
1. Create Sales Order in Dynamics 365 for Sales and click on Submit Order
2. Go to NAV to CRM Sales Orders and create Sales Order in NAV
3. Post Sales Order in NAV to create Posted Sales Invoice
4a. Click Create Sales Invoice in Dynamics CRM button which creates CRM Invoice with status Active and statusreason Billed
4b. Apply payment receipt against NAV Posted Sales Invoice and then click on Create Sales Invoice in Dynamics CRM button which creates CRM Invoice with status Invoiced and statusreason Completed
Question
If 4a is used and CRM Invoice is create with statuses Active/Billed and payment is applied afterwards, should CRM NAV Integration update CRM Invoice to Invoiced/Completed? Currently once the CRM Invoice is created, it does not seem it get updated once is closed in NAV
Thanks
Laco
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