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Electronic Reporting no output produced in Production environment

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Posted on by Community Member

This is a baffling problem, one that currently the Microsoft support team have been unable to solve.

The problem is this I have the same vendor invoice ER in 3 environments (Dev, UAT & Prod) all on same build. all with seemingly the same print management and ER destination settings. The report works perfectly in DEV and UAT enviornments but in the Production environment produces no output, no error message and no error in the run log with logging turned on.

The processing dialog box appears as if it is producing the report and ends without error but no report.

A run log is produced that says "Residing in the configuration 'Volt invoice mapping' mapping 'RCTI Vendor invoice' has been used for this report's execution." but no hint of any error with the report

The print management settings are simply this

The reporting destination is set-up like this

The reporting comfiguration all appears to be OK if I valdate there are no errors and the excel report attachment is there as expected the same as the other environments where the report works as intended.

Has any one else had similar issues with GER and/or have any ideas on what else I can check. The support team have the trace files for the report being sucessfully generated in the UAT environment and for the the same in Production.

Thanks in advance

Simon

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Palislav 5 on at

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Hello SimonX,

We have got exactly same issue. Fortunately in DEV env. But it still is a problem.
Did you manage to solve this in your environment? If yes, I would really appreciate if you can share the solution.

Thanks
Pavel

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Alireza Eshaghzadeh 14,679 Super User 2025 Season 2 on at

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Hi SimonX,

Have you tried to change the electronics reporting destination to "Archive" to check if report will be saved on electronic reporting jobs?

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KilluK 7 on at

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Hi Simon!

I've had the similar issue when I had set up Electronic reporting destination for the configuration and at the same time the configuration had "Run draft" setting enabled. You could check your configuration settings in PROD and verify if there is "Run draft" setting enabled and I also inactivated the setting in PROD > Configurations > User parameters > Run settings > No. After this change print management started to work as usual.

BR,

Kildu

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Karen G 55 on at

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I have experienced exactly the same issue and as mentioned above, Microsoft have not provided me with a satisfactory answer or resolution. Unfortunately, I'm not able to provide anything helpful just now but will be raising again with Microsoft and asking that it be escalated.

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Community Member on at

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Hi Pavel

yes after multiple screen sharing session I did manage to resolve. I can't remember exactly how and I have gone back through the support request. But what I think I ended up doing is deleting the print management settings altogether and this enabled me to produce output to the screen. I then added back the print management settings and everything worked as intended. So you could try this and see if it helps.

Best regards

Simon

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Hetal Gore 102 on at

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Hi All,

I am getting this same issue....

Does anyone know a solution?

Please advise.

Kind regards

Hetal

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Hetal Gore 102 on at

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Hi All,

I managed to figure this out: the report is in draft so the user needed to have there user parameter under electronic reporting set to:

Use destinations for draft status = Yes:

Organisation Admin > Electronic reporting workspace > Reporting configuration > select the format > click configurations > User Parameter > tick yes to Use destinations for draft status.

Thanks

Hetal

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Alireza Eshaghzadeh 14,679 Super User 2025 Season 2 on at

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Hi Hetal,

If you change the status to "Complete" the version will be applicable for all user without activating "Run Draft" for all users.

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Hetal Gore 102 on at

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Thanks Alireza.

I wanted it to still be in draft as i am still testing the document.

But thanks for confirming the above.

Kind Regards,

Hetal

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