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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Update Contacts while ...
Customer experience | Sales, Customer Insights,...
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Update Contacts while Importing

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Posted on by Hamid Hassan 72

Hi,

I have imported around 2000 contacts using import data feature and its imported successfully.

Now I want to update addresses of all those 2000 contacts, I have updated the address field in excel file and trying to import but its giving error.

"A record was not created or updated because a duplicate of the current record already exists."

Please help me to update contacts while importing.

Regards,

Hamid Hassan

I have the same question (0)
  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Hamid,

    Try to disable duplicate detection rules then check whether you could update.(or Allow duplicates.)

    https://social.microsoft.com/Forums/en-US/886a6805-32cd-4531-992d-ec160b124ef6/data-reimport-does-not-work-for-some-records-stating-there-are-duplicates

    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/227186/re-import-not-working-crm-2016

    Regards,

    Clofly

  • Suggested answer
    Petit Hibou Profile Picture
    Petit Hibou on at

    Hi Hamid,

    if the answer provided didn't help to solve your issue, please consider creating a ticket, so that support team can look into that and provide their assistance.

    Br

    Elena

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