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cannot log in show "You are logged in to the system too many times"

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Posted on by Rahmat K

Does any one help this issue, I want to log in to system shows error as the following system

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the system is located on-primes

thanks

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Ludwig Reinhard Microsoft Employee on at

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Hello Rahmat K,

Do you work with AX2012 or D365FO?

Do you have some other open sessions where you logged already in or is this the only session you tried to open?

Best regards,

Ludwig
Julia Lidia 5 on at

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I work on D365FO, first I tried only on my PC the system shows "You are logged in to the system too many times" and open to other PC with the same user, both of the user on PC that I login to did not work and show the same error

i have clear all cache
MATTGUO 22,353 Moderator on at

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Hello,

Please try to log in as administrator, and go to System administration > Users > Online users to end the user session.
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Zain Mehmood 4,311 Most Valuable Professional on at

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Hi Rahmat K,

Please ask your system administrator that if they have any validations setup at Active directory?

Warm Regards,

Zain
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Ludwig Reinhard Microsoft Employee on at

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Hello Julia and/or Rahmat,

You can 'kill' user sessions as Mattguo described below.

Yet, the limit should be 60 sessions that a user could open in parallel, which is very high.

Do you see this error message only for a single user or do all users experience this and cannot login?

Best regards,

Ludwig
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Satish Panwar 14,673 Moderator on at

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Hi Rahmat,

See if multiple session exists, if not suggest that you reach out to MS and create a ticket with them. The error message stems from with AX application (Kernel level that we don't have access to) to see what may be causing that issue. Given the system is on-premise, you should be able to check SysClientSessions table in the SQL.

Thanks,

Satish Panwar

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