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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Change Icons for activ...
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Answered

Change Icons for activities

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Posted on by Ar0x 225

Is there a way to change the icons for the activities in the case-form? 

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  • Suggested answer
    ba365guy Profile Picture
    ba365guy 2,946 on at
    RE: Change Icons for activities

    System doesn't support changing out of the box entity's icon.

    You can change only custom entity icon

  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Change Icons for activities

    Hi partner,

    Changing system entity icons is not allowed in D365.

    We could only change the custom entity icon and here is the steps.

    Go to Settings->Customizations->Customize the Syste->Entities, choose the custom entity and click on "Update Icons".

    pastedimage1581481343711v2.png

    Upload your 16*16 icons, save and publish.

    https://docs.microsoft.com/en-us/previous-versions/dynamicscrm-2016/admins-customizers-dynamics-365/mt826682(v=crm.8)?redirectedfrom=MSDN

    If you really want to change the system entity icons like task, phone call and if you are using on-premise, you could find the icon folder on the server side and replace them.

    Normally the icons will be in this location:\ Program Files \ Microsoft Dynamics CRM \ CRMWeb \ _imgs \ imagestrips

    But  this is not a supported way.

    Hope it helps.

    Best Regards,

    Leo

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