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Customer experience | Sales, Customer Insights,...
Answered

Field Mapping not reflecting in Accounts

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Posted on by 50

Hi,

I have created a Debit field in Invoice a form and whatever the data in present in Debit field i want to get that amount in my Account form, 

Is there any possibility that i can map Invoice to Account so that the data gets reflected in my account section?

Thanks

  • Super Dynamics Profile Picture
    Super Dynamics 50 on at
    RE: Field Mapping not reflecting in Accounts

    Thank you

    The Solution Worked

  • Super Dynamics Profile Picture
    Super Dynamics 50 on at
    RE: Field Mapping not reflecting in Accounts

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    But i am not getting the Update record option in Add step

    Also could you tell me should the field that i create in Acocunt form which is going to be mapped, should have the same type as that of type created in Invoice?

  • Verified answer
    LuHao Profile Picture
    LuHao 40,876 on at
    RE: Field Mapping not reflecting in Accounts

    Hi partner,

    Sure, we will use workflow to achieve it.

    First, Account entity also needs a field of the same type as the Debit field.

    Go to Advanced Settings > Processes, new a worflow of Invoice entity.

    pastedimage1593589967932v1.png

    Select Scope to Organization, check Record is created and Record fields change, select Debit field.

    pastedimage1593590106278v2.png    pastedimage1593590131532v3.png

    Add a step - Update record. Select Update: Customer (Account). Set Properties, select the dynamic values of Debit field to the Account field.

    pastedimage1593590404946v4.png

    Activate the workflow.

    In this way, when we create an invoice or update the Debit field of the invoice, Account field will be updated to the Debit field value of the invoice.

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