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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error when trying to o...
Microsoft Dynamics CRM (Archived)

Error when trying to open attachment under Notes

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Posted on by Community Member

Hi Guys,

I have admin right but i can open all the attachments under notes. However all the employees with lower access rights are unable to view attached file under notes.

I am not sure wherever its security rights issue or there is something else I'm missing?

Thanks for your help guys.

This is the error people are getting:

1134.error.jpg

Thanks

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    I have just noticed that I am unable to open the attachment even with Admin rights. Please help

  • Rajat Awasthi Profile Picture
    Rajat Awasthi 675 on at

    Please check same on advanced find .

  • Gopalan Bhuvanesh Profile Picture
    Gopalan Bhuvanesh 11,401 on at

    If you are in System Administrator security role and not able to open, then there must be some other issue other than Security rights issue.

  • Gopalan Bhuvanesh Profile Picture
    Gopalan Bhuvanesh 11,401 on at

    Create a new Note and attach a .txt file and after that open it.

    Find out whether you (a user with System Administrator security role) are able to open this.

    It is happening just today (might be a service related issue)?

  • Community Member Profile Picture
    Community Member on at

    Hi,

    I have system admin security rights and I have just tried to create a new record and attach text file. Record has saved, but I am still not able to open it. I get the same error message

  • Verified answer
    meenoo Profile Picture
    meenoo 7,316 on at

    Hi Ras,

    Perform an advanced find on the notes and try to open the file from there. See if it opens up, if it does then the problem should be most probably your browser cache. Try to clear the cache and then try opening the file from 'notes' section this time.

    Thank you.

  • Community Member Profile Picture
    Community Member on at

    Hi Guys,

    I have cleared cache and it solved the problem.

    Thankyou !

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