Good morning all,
I hope someone here can help. We've tried everything we can think of but haven't had any luck yet.
We had an error with our bank and they returned some checks they shouldn't have.
The trouble is they paid them on 8/31 according to our bank statement - and then reversed them on 9/1.
The checks were voided before we started the reconciliation so weren't available to check off in order to balance to zero.
We thought the solution would be to re-enter them as manual payments and then reverse those for September.
We were able to check off the manual payments and reconcile August but now we can't figure out how to reverse them for September. When someone tried to void them the message came back that we can't void them because they're reconciled.
I was asked to "un-reconcile" them so we can get them voided.
Will that work - and how do I do that? The transactions no longer appear in the reconciliation.
Thank you!