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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to delete Topics?
Customer experience | Sales, Customer Insights,...
Suggested Answer

How to delete Topics?

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Posted on by fg1 10
I accidentally created topics for my compliance profile, and these topics appear in the drop down selection in Text Messages templates now.
 
There are no delete button in the Topic entity. I tried deactivating them by xrm toolbox but they still appear in that drop down. Is there any way to delete them?
I have the same question (0)
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Moderator on at
    If the Topic entity is available in Advanced Find, you could try using it to locate these records and then perform a bulk delete if allowed.
  • fg1 Profile Picture
    fg1 10 on at
    Tried bulk delete, also failed. System returned these two error messages.
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Moderator on at
    1. 0x80040265: This error generally indicates that a custom plug-in or code has explicitly aborted the operation. This could be due to conditions coded within the plug-in that weren’t met or a logic error. You may need to check the custom code for error handling or conditions that trigger aborts.
     
    2. 0x80048435: This code often points to an error within a workflow, plug-in, or custom process that Dynamics 365 tried to execute but failed due to business logic or environment settings.
     
    Check if you have any custom logic for this entity...
     
    As well as check relationship behaviour with the related entities, if you have it as restrictict delete then you can not delete parent record until unless u delete child records.
  • KLP@Jansson Profile Picture
    KLP@Jansson 5 on at
    fg1 Did you find a solution to the problem? We are facing the same issue.

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