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Hi, I have a lead and a contact with the same email adress (the same person) When I send an email from Outlook with the Dynamics plugin, the email is saved in the lead´s record and not in the contact record. Why is that?
Hi partner,
The situation in this case seems to be the opposite of yours, it seems that you need to link to your contact entity by using the button "Set regarding".
community.dynamics.com/.../link-outlook-email-to-lead-recipient---not-owner-contact
Hi Monica,
You must mention the field "Regarding"
Can you check if in your Field "Regarding" in the email FORM that you have mention correctly you contact ?
Hope that's hopeful for you.
Please mark the answer as verified if that's resolve your problem
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