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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / service account
Customer experience | Sales, Customer Insights,...
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service account

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Posted on by Anandhcrm

Hi

What is service account is meant for in ms crm ?

Is the same as like system administrator role ? whats the difference between them

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    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at

    Hey Anand.

    Are we talking onPremise?  in Online there's no "Service Account".  Traditionally, a Service Account is an account used to start/run a service: SQL, Exchange, IIS App Pool, etc.  In Onpremise installation, this makes sense.   While talking about Online, All services are run by Microsoft and therefore the service accounts used by the system are on Microsoft side.    However, if you need to perform a set of tasks (a PowerAutomate that should connect to CRM and send notifications, or an App that exposes data) you can use an Application User, which is an application registered in AzureAD.  This Application user is tied also to a Business Unit, and requires a Security Role within the enviornment (Basic user, sales person, etc).  Because this is an application user, its access mode will always be "NonInteractive" as it's not expected that this user logs in to the environment, but instead perform API calls.

    You can read more on https://learn.microsoft.com/en-us/power-platform/admin/manage-application-users

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