Retention amount not posting in Project Module

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Posted on by imran ul haq

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Hi All,

I have created the invoice of $10,000 for the project and put the retention of $500 on the invoice, before posting the invoice in "invoice line amount " it is showing perfectly $9,500 but when i post the invoice in the voucher it is showing the full $10,000, there is no deduction of retention.

I am defining retention amount on the invoice itself. i am not using the retention groups or the billing rule.

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And this problem starts after we upgrade from R2 CU7 to R3 CU11, i have checked all the possible setups but no luck, please advise.

Thanks in advance.

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Ludwig Reinhard Microsoft Employee on at

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Hi Imran Ul Haq,

Have you double checked all your setups (especially the automatic account in GL & the retention category in the project module)?

Best regards,

Ludwig

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imran ul haq 4,053 on at

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Hi Ludwig,

Yes i have checked both the areas:

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Ludwig Reinhard Microsoft Employee on at

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HI Imran Ul Haq,

Can you test whether this feature works at all in your environment if you make use of the retention groups and specify a percentage at the project level?

Best regards,

Ludwig

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imran ul haq 4,053 on at

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Hi Ludwig,

When i use the retention group, also not working but the same when i did on my R2 environment it work fine.

Is there some extra setup for retention in R3 which i am missing.

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Ludwig Reinhard Microsoft Employee on at

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Hi Imran Ul Haq,

There is nothing specific for R3 that needs to be setup. Probably test again with setting up a retention term that you specify at the Project Level and where you enter a percentage of work complete other than 0.

If this does not work, you will probably need the help of a developer debugging this as it might be caused by a system bug.

Please also check LCS for newly released hotfixes.

Best regards,

Ludwig

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David Massey Microsoft Employee on at

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How was the retained amount determined? Was it calculated by retention rule or did the user manually enter the amount in the invoice proposal?

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imran ul haq 4,053 on at

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Hi David/Ludwig,

Sorry for the late reply.

Actually this was issue in the R3 itself, we install the KB 3161714 and now it work fine now.

thanks David and Ludwig for your usual support and help.

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