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User is having jobs show up over multiple days and start/end times are unclear

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Posted on by XeXE

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Hello,

There is a user using the field service mobile app and the jobs that are assigned to them, present as being stretched over multiple days and the start and end times are thus unclear. Yet when I or others login to Dyanmics 365 Field service and view the schedule board, it appears fine. Yes I have asked them to sign out and sign back in and also to reinstall the app. Any ideas?

Thanks.

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Gabriel Dias Junckes 2,428 on at

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What do you mean by unclear? Is there a difference from what you see? It can be the user's timezone, you can change it from the XrmToolBox on behalf of the user or ask the technician to change it from the mobile app.

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Thomas David Dayman 11,323 on at

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You would need to send over some screenshots just so we can see and understand what you are experiencing

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