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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / KB Articles on CRM 365...
Customer experience | Sales, Customer Insights,...
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KB Articles on CRM 365 UCI 9.0 configure for case entity based on lookup value

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Posted on by Jharana Baliyar Singh 2,667

Hi All,

I need to configure Knowledge base search on case entity based on lookup field value then link ackowledgebase article to that case.

I need to create sample Kb article how can we do this in crm 365 9.0 onpremise

.

Is there any link or way to do this ?

Please let me know it would be helpful.

Thanks,

Jharana

  • Jharana Baliyar Singh Profile Picture
    Jharana Baliyar Singh 2,667 on at

    Any suggestions on link Article to Case entity using plugin side ?

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