web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

🚀 Season of Sharing Community Challenge Launch!
Ask A Community Pro
Introducing our New Video Series: Community Spotlight
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Team Member - Running ...
Customer experience | Sales, Customer Insights,...
Answered

Team Member - Running Reports

(0) ShareShare
ReportReport
Posted on by Eilidh32 10

Hi all,

I am under the impression that Sales Team Member can run existing reports within Dynamics however when I log in under my separate test Team Member account I get the below error for every report that I try to run.  

The report cannot be displayed because an internal error has occurred. Try running the report again, later. If this issue continues to occur, contact your Microsoft Dynamics 365 administrator. (rsProcessingAborted)

The user has access to the entity and reports.  Is there something else I'm missing within the security role?

Thanks,

Eilidh 

I have the same question (0)
  • Verified answer
    Wahaj Rashid Profile Picture
    Wahaj Rashid 11,323 on at

    Hi,

    Thank you for your query.

    Please note, Sales Team Member App comes with limited set of entities:

    pastedimage1613559354525v1.png

    If any of your reports use entities outside this list, reports will fail.

    You need to include these entities in Sales Team Members App:

    • Go to Advanced Settings -> Apps.
    • Open Sales Team Member app in the App Designer.
    • Click on Entities and select the entities you need.

    pastedimage1613559544947v2.png

    • Save, Validate and Publish the app.

    You also need to give read-only access to Sales Team Member role for the entities being used in the report:

    • Go to Advanced Settings -> Security -> Security Roles.
    • Open the Sales Team Member role and modify it as per your needs.
  • Eilidh32 Profile Picture
    Eilidh32 10 on at

    Thank you so much!!!  After banging my head against a brick wall for many many weeks!!  I was only concentrating on the Security Roles - didn't think about the available entities within the Team Member app!  I'll not make that mistake again! 

    I really appreciate your help

  • Wahaj Rashid Profile Picture
    Wahaj Rashid 11,323 on at

    Glad it worked :)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

🚀 Season of Sharing Community Challenge Launch!
Ask A Community Pro
Introducing our New Video Series: Community Spotlight

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Hamza H Profile Picture

Hamza H 142 Super User 2026 Season 1

#2
Nagaraju_Matta Profile Picture

Nagaraju_Matta 128

#3
11manish Profile Picture

11manish 119

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans