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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Need to add "Unsu...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Need to add "Unsubscribe" button/ link as an option to an existing Email Template In Dynamics 365 Sales

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Posted on by ekmode8483 71

Hello,

We want to add "Unsubscribe" Button OR Link to Email Templates. When we send an email from CRM to contacts, then an option to unsubscribe should be available.

We have enabled below, but still no option available on email templates.

navigating to Settings -> Administration -> System Settings -> Marketing Tab> 

pastedimage1643054342197v3.png

Email Template

pastedimage1643054277712v1.png

Looking forward to your valuable inputs/SOP to achieve the above.

Thank you in advance.

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi ekmode8483,

    In original web client, you can view "Unsubscribe" button in email templates:

    pastedimage1643091915513v1.png

    But it seems to have been cancelled in UCI now.

    Maybe you can refer following link, which provides information about subscription centers:

    Set up a subscription center (Dynamics 365 Marketing) | Microsoft Docs

  • ekmode8483 Profile Picture
    ekmode8483 71 on at

    Hello Leah,

    Thank you for your reply.

    Could you share the link please

    Thank you

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi ekmode8483,

    For unknown reasons, the link disappeared and has now been added to the original answer.

  • Community Member Profile Picture
    Community Member on at

    Is there any way to add Unsubscribe link in the email templates using the new modern UCI? Any workaround or alternate, other than using Marketing Module

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