Issue with Teams Integration and Online Meetings in Dynamics 365 CRM

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Posted on by Anwarluck

We are using Dynamics CRM integrated with Microsoft Teams. When creating an appointment in Dynamics and marking it as an online meeting through the CRM UI, the system automatically creates an event in MS Teams and adds the Teams-related information (like the meeting ID and link) to the corresponding appointment in Dynamics.

However, we encounter an issue when appointments are created via the backend (API, C#, etc.). In this case, the Teams links are not generated for appointments marked as online meetings.

Has anyone faced a similar issue or have any insights on ensuring the Teams links are generated when creating appointments programmatically?

Thank you!