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I don’t even know where to start on this one…
A few times in the past weeks our fulfillment team has reported that when transferring an order to an invoice they lose a line item. Today we had an order with 80 items that was allocated/fulfilled and transferred invoice. The invoice only ended up with 79 of the 80 items. The item what went missing is a Sales Inventory Item, FIFO Periodic, Lot tracked. When I query the item in SOP10200 for that SO, it does not exist. However, when I query SOP10201, I get the item with the correct lot number. SOP documents are set to allocate by batch.
When I look at the item in GP, I see the 10 units allocated, but on the drill down, it does not show me where.
We’re using Auditor, but I couldn’t find anything to indicate that someone manually deleted a line item. Has anyone seen this before?
Thanks in advance!
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I didn't faced this situation earlier. Better restore your live company database to test db and create a same new fulfillment order then transfer the order to invoice and check whether the 80th line available or not.
Hope this helps!!!
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