I need Capacity Explained Better than the Documentation ... Anybody have a Resource?

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Posted on by EscapedAnteater

So We're running into weird capacity issues and the documentation is really not that helpful for understanding capacity and how it relates to phone calls. Does anybody know of a place that explains it better? Thanks.

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Steve Zhao2 on at

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RE: I need Capacity Explained Better than the Documentation ... Anybody have a Resource?

Hi EscapedAnteater,

Please refer to this blog:

Understanding Agent Capacity in Omnichannel - Carl de Souza