The user id doesn't exist

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The user id doesn't exist Parameter name: userID: System.ArgumentException: The user id doesn't exist Parameter name: userID at LSRetailPosis.DataAccess.UserAccessData.UserHasAccess(String storeId, String userID, PosisOperations operationID, Boolean ignoreUserAccessCheckRequirement) at LSRetailPosis.DataAccess.UserAccessData.UserHasAccess(String storeId, String terminalId, String userID, PosisOperations operationID) at LSRetailPosis.BusinessLogic.UserAccessSystem.UserHasAccess(String userID, PosisOperations operationID) at Microsoft.Dynamics.Retail.Pos.LogOn.LogOn.VerifyOperationAccess(String operatorID, PosisOperations operation, String transactionId) at Microsoft.Dynamics.Retail.Pos.LogOn.LogOn.VerifyOperationAccess(String operatorID, PosisOperations operation) at Microsoft.Dynamics.Retail.Pos.SalesOrder.WinFormsTouch.SalesOrderActions.GetCustomerOrder(String orderId, CustomerOrderType orderType, CustomerOrderMode forMode) at Microsoft.Dynamics.Retail.Pos.SalesOrder.WinFormsTouch.frmGetSalesOrder.btnPickUp_Click(Object sender, EventArgs e) at System.Windows.Forms.Control.OnClick(EventArgs e) at DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) at DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) at DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam).

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Mohammed Hussain 5 on at

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RE: The user id doesn't exist

I Know it is a old thread, But it can help someone in future.

I got same error, then i checked the verfifyOperationAccess function in logon.dll, In operatorId parameter, Operator id is different than Operator which i logged on. So i simply add one line before Return VerifyOperationAccess

"Operatorid = ApplicationSettings.Terminal.TerminalOperator.Operatorid;"

Copy the logon.dll to Exensions folder. It is Worked fine for me.

Thanks.

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Giridhar retail 30 on at

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RE: The user id doesn't exist

Hi Ramadan,

I am also facing the same issue.kindly let me know how u have resolved this issue.

Thanks & Regards

Giri.D

8892304455

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Anton Venter 20,267 Super User 2025 Season 2 on at

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RE: The user id doesn't exist

Is it just with one particular user or all users? Have you looked at the order? Is the userId populated correctly on the order? Are you able to reproduce this in a test environment? Is this error after a new code modification? The best option would be to debug the code so see what is causing the error.

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Community Member on at

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RE: The user id doesn't exist

Hello, Anton Venter

The user id create the sales order with no error but when the user recall the sales order to pick up this error appear

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Anton Venter 20,267 Super User 2025 Season 2 on at

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RE: How can i solve this error?

Either the user does not actually exist or the value that is passed to the function is empty, which then seems to be a data issue. By the way, can you change the description of your question so it is more specific?

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