How can I receive a notification when a form has been submitted?

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Posted on 10 Nov 2021 10:07:08 by Community Member

Dear Members,

I was wondering if it is possible to receive notifications on mail once someone has submitted using a marketing form? What I have done now is set up a journey in which I have placed myself as the recipient in a mail. So once someone fills out the form I should theoretically receive the mail. However, I do not receive any mail. How can I receive notifications after someone fills out a form?

This is the form:

This is the journey, which seems to work fine and according the journey the mail has been send out. Note that the warning sign is because I send the mail as an transactional mail.

Here I tried two things. Earlier I also added {{contact.emailaddress1}} to the 'From addres', so that I would receive a notification in which I could immediately see who had filled out my form. This did not work so I put my own mail address on both fields the "from address" and the "to address". The mails seem to have been sent correctly but just don't arrive in my mailbox.

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Community Member on 10 Nov 2021 at 12:09:24

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RE: How can I receive a notification when a form has been submitted?

Hi David,

There are several ways to solve this issue.

First of all, in my opinion it is not good to actively use yourself as a contact when you are a user. Only for testing purposes.

What I would do is:

Create an On Demand workflow that sends an e-mail to your e-mail adress with the information you need.

Then when choosing when to activate the Customer Journey, I would choose: "Start when: Sent a form" and then pick the form you need.

After that I would create a Tile in the Customer Journey that activates your Workflow.

Like I said, there are many ways to solve this but this is how I would do it from the top of my mind. :)

Hope you can use it! Otherwise I am sure Nya will give her take on how to solve this.