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Service | Customer Service, Contact Center, Fie...
Answered

Unable to open Task quick create form from work order time line

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Posted on by 319

Hi Experts,

I've a query regarding the Task Quick Create form. Customer wants to create task from the time line by clicking on the plus(+) button kindly have a look below screenshot.

pastedimage1608730106392v1.png

But when we are trying to create task from the time line it's opening Task Main form please have a look below screenshot.

pastedimage1608730238109v2.png

We want to open Quick Create form. I've tried some possible scenarios but no luck. 

It's working fine for the opportunity time line. We want task form just like opportunity task as shown in above screen shot

pastedimage1608730363840v3.png

Please suggest.

  • Verified answer
    Community Member Profile Picture
    on at

    Hi Mohd,

    You need check two points to make the task can be created with quick create form.

    1.Go Settings > Customization > Customize the system > entities > work order > forms to click ‘work order’ main form.

    Double-click ‘Note text’ of ‘social pane’ to open ‘Activities Tab Properties’ dialog to do following setting:

    pastedimage1608777391897v5.png

     pastedimage1608777147711v1.png

    2.Go Settings > App.

    click ... of the app to clcik  'open in app designer'.

    pastedimage1608777517412v6.png

    Make sure task entity is added, and the most important Is that ‘quick create form’ is selected.

    pastedimage1608777217811v3.png   pastedimage1608777168947v2.png

    save and publish it.

    3.Test.

    pastedimage1608777295226v4.png

    For other activities that you want to create with quick create form, you can do same settings as it.

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • M. N. Quraishi Profile Picture
    319 on at

    Hello Leah Ju,

    Thanks for you quick response It's worked as expected thanks...

  • Community Member Profile Picture
    on at

    Thanks for the update. I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.

    tellpopeyes

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