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Excluding no-bulk-email from segments

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Posted on 18 Jan 2021 12:47:05 by OllyMUK

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If a user Unsubscribes from an email, and their Bulk Email field is set to Do Not Allow, do they automatically get excluded from Segments/Journeys? Or do we need to allow for that as part of the query in the Segment?

Olly

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cloflyMao 25,202 on 18 Jan 2021 at 16:15:26

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RE: Excluding no-bulk-email from segments

Please let me know whether you still have any doubt.
cloflyMao 25,202 on 18 Jan 2021 at 15:26:34

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RE: Excluding no-bulk-email from segments

Yes, both 1 and 2 are right.
OllyMUK 299 on 18 Jan 2021 at 14:38:38

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RE: Excluding no-bulk-email from segments

Thanks. So,

1) Create new segment for no-bulk-email contacts

2) Exclude that segment from the segment being used by the journey

That right?
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cloflyMao 25,202 on 18 Jan 2021 at 14:31:14

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RE: Excluding no-bulk-email from segments

Hi Olly,

Once the field is set to Do Not Allow, customer will stop receiving all commercial emails, but they will still be included in segment due to filter conditions not change.

https://docs.microsoft.com/en-us/dynamics365/marketing/email-properties#set-the-legal-designation-to-identify-each-message-as-either-commercial-or-transactional

(And they may still allow transactional messages, see summary table of the section.)

If running customer journey for them again, we'll see "Contact has do-not-email set" interactions in customer's Insights timeline.(We can also find that email is blocked in marketing email form > Insights.)

So if necessary, to not generate unwanted insights data, you can create a segment and add it as suppression segment of journey.

Regards,

Clofly