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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Starting Amount is zero
Microsoft Dynamics AX (Archived)

Starting Amount is zero

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Posted on by Gustgut 175

I'm using AX 2012 r3 CU11 and I can't see the starting amount in "Starting amount:"at X-report even at Z-report. But in Z-report I found the amount at "Tender remove/float [Added]:" as negative (between paretesis) and in positive at "Tender remove/float [Over]:"

Has anyone an idea of what I'm doing wrong?

strtngamntAX.png 

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi,

    Can you tell us what is Statement method in Retail stores form?

    X Report, Z Report works based on statement method what you choose in Retail stores > Statement/Closing.

    Example

    If you choose Staff

    Staff: S0001

    Terminal: T0001

    Declare start amount: 100$

    If Staff (S0001) prints X or Z Report then it shows Declare start amount. If Staff (S0002) tries in same terminal (T0001) then it wont show declare start amount.

    If terminal is statement method then X report shows Declare start amount for S0001 and S0002.

    Let me know if you need any further inputs.

    Sridharan J

  • Gustgut Profile Picture
    Gustgut 175 on at

    Hi Sridharan thanks for your contribute.

    The statemente method is "POS terminal".

    In any scenario y can see the starting amount at de x or z report.

  • Oksana Kovaliova Profile Picture
    Oksana Kovaliova 3,597 on at

    Hi,

    Did you validate if 'Declare starting amount' receipt belongs to the same shift for which X/Z report was printed?

    You can check this in store database: search for [ax].[RETAILTRANSACTIONTABLE] with TYPE = 20 (Starting amount) AND BATCHID = 19 AND BATCHTERMINALID = '000005' (data from X-report).

    Regards,

    Oksana

  • Gustgut Profile Picture
    Gustgut 175 on at

    Hello Oksana I made what you suggested and it seems everything it's ok

  • Verified answer
    Gustgut Profile Picture
    Gustgut 175 on at

    Solution: The payment method configuration for "Tender remove/float" was incorrect. If you don't want to have the same problem be sure to unmark all the "tender declaration options" at this payment method. If you need to unmark after saving it you need to do it at: RetailStoreTenderTypeTable.countingRequired there will be a record per payment method per store, so update as many as you need.

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