Skip to main content

Notifications

Service | Customer Service, Contact Center, Fie...
Suggested answer

Daily Asset/Workorder Checklist (Customer Engagement)

Posted on by 452

I am trying to use as few customization's as possible so asking what is the closest way to do this.

Our workorders span several weeks.

I need to create a daily report or checklist that needs to be completed.

It is a list of about 15 questions.

So far it is done in a Microsoft form and stored in share-point and I have a power automate flow that reads the data and emails it.

But would ultimately like to show the data from the daily report in field services.

What would you suggest?

Thanks

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Daily Asset/Workorder Checklist (Customer Engagement)

    You could always created fields for each of these questions in Field Service and use power automate to put the results from the form into these fields?

    Also Forms Pro naturally intergrates into CRM and it stores the values into fields. Example here - www.daymandynamics.com/.../

    Or you can wait till the next major field service upgrade which (I think) includes new inspections functionality which is built to be used inside Field Service itself.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,902 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,316 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans