Skip to main content

Notifications

Announcements

Join us in the Community for an AMA: December 12th Register Today
News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Auto-Post Rule not wor...
Customer experience | Sales, Customer Insights,...
Answered

Auto-Post Rule not working for Opportunity

(0) ShareShare
ReportReport
Posted on by LA-02051057-0 19
Hi,
 
We have before had auto-posts for opportunity when an new opportunity is created and when an opportunity is closed as won or lost.
 
Lately the auto-posts for a new created opportunities is not working anymore, no post is created.
 
The auto-post rule is still active (have tried to disable and enable again but issue persist):
Also found this post (https://community.dynamics.com/forums/thread/details/?threadid=8f4e4d00-e790-40bd-a66e-6f79479943ce) with the same issue which suggested making sure the Activity Feeds plugin for Opportunity is active, which it is in our environments:
 
 
Any suggestions on how to solve this issue?
 
Thank you in advance!
 
  • LA-02051057-0 Profile Picture
    LA-02051057-0 19 on at
    Auto-Post Rule not working for Opportunity
    Hi again,
     
    Thank you for the suggestion.
     
    I have tried to deactivate the rule and re-activate it, but the issue persist.
     
    I'll create a ticket to MS to investigate this further.
     
    Thank you!
  • Verified answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,490 Super User 2024 Season 2 on at
    Auto-Post Rule not working for Opportunity
    Hi,

    Strange behaviour.

    Because when i deactivated below rule then Auto post stopped working for new opportunity:

     
    After activating it is started working.

    But in your case it is already activated.

    Try by deactivating the rule and activate it again. it does not sound logically but you give try.
     
    if this does not work then i would suggest to create a support ticket with microsoft.  

    Thank You,
    Pradeep Rai.
     
  • LA-02051057-0 Profile Picture
    LA-02051057-0 19 on at
    Auto-Post Rule not working for Opportunity
    Hi Pradeep Rai,
     
    Thank you for your suggestion.
     
    Yes, the opportunity timeline is set to show Posts already. 
     
    And the Auto-post rule for Closed opportunities is working just fine:
    But for some reason the auto-post for a new created opportunity is not showing up in the timeline.
     
    Do you have any ideas on what could cause this?
     
    Thank you!
     
  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,490 Super User 2024 Season 2 on at
    Auto-Post Rule not working for Opportunity
    Please check below setting:

     
    Thank You,
    Pradeep Rai.
     
    Please mark as Verified, if my suggestion help you to resolve the query.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join us in the Community for an AMA: December 12th Register Today

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans