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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Unexpected and Random ...
Service | Customer Service, Contact Center, Fie...
Answered

Unexpected and Random Contact Name Changes

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Posted on by MinotaurGB 16
Hi,
 
We are having a weird contact issue on D365 CE, where a small number of contacts names are being changed what seems randomly.  We gave looked the audit history of the contact to see that mainly the YOMI name of the contact is being changed.  We are unable to tell what process, PA flows or Azure logic apps maybe the culprit.  Does anyone have any idea on how we could monitor the activities on contacts (3rd party or otherwise) ? 
 
Has anyone has similar occurrences within D365 contacts or otherwise?
 
Thanks.
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  • Verified answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,758 Most Valuable Professional on at
    1.  Enable and Review Audit History – Ensure full auditing is enabled on the Contact entity, including the Yomi fields. Check the "Changed By" and "Operation" fields to trace who or what system user made the changes.
    2.  System User Account – If changes are made by a generic service account, identify which flow or integration uses it.
    3.  Use Plugin Trace Logs – Enable plug-in trace logging in System Settings. If plugins or custom code are involved, this will capture stack traces and correlation IDs.
    4.  Turn on Flow and Logic App Run History – Review the run history for flows or Logic Apps touching contacts. Look specifically for recent runs matching the timestamps in the audit log.
    5.  Add a Logging Flow – Create a Power Automate flow that triggers on contact update and logs the event (timestamp, user, fields changed) to a custom log entity or Azure Log Analytics.
    6.  Check for Third-Party Synchronizations – If you're syncing contacts with Outlook, Teams, or other services, check the sync rules and mappings—these often modify Yomi fields.
     

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