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9 Dear all,
we are using accounts for Inside Sales campaigns and connected ~4800 accounts to a sequence in July. What we didn't know and is not mentioned in the documentation we received from MS is that work items with a start date older than 90 days can't be completed. Also, work items can't be snoozed past 90 days after start date. We did a mass change of the start dates but it didn't have any effect. We still get the same error messages. The due dates are not that old and can be ruled out as a cause. At the moment we have to update the due dates monthly because we also didn't know that work items with a due date a) older than 30 days and b) more than 30 days in the future disappear from the worklist. For the next campaigns we will probably connect the accounts monthly instead of all at once, which hopefully solves both the 30 days and 90 days limit issues. But we still have to find a solution for the ongoing campaign.
If we don't find any other solution we are considering disconnecting and reconnecting the accounts that are in the first step of the sequence. This would have reporting implications, though. And we are not sure what to do with the accounts that are past the first step of the sequence.
Has anybody experienced these issues? What was your solution?
Let me know in case of any questions. Many thanks for your help! :-)
Best regards
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