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Hi,
We have started to use Teams Phone System for calling external numbers (for leads, customers, etc.) We got the teams phone calling plan.
As our leads and customers state that they leave SMS messages that we miss.
So here comes the questions:
1. What happens if customer sends and SMS to our teams phone calling number?
2. Is there a way to see that SMS?
3. Is there a way to redirect only SMS's to other numbers?
have anyone solved the SMS issue in their own organizations?
Hi,
Thank you for the answer, but my question is more focused on MS Teams particularly this license Microsoft Teams Phone with Calling Plan (country zone 2)
Hi John Mongol,
1. If you are using sales, you can configure SMS to interact with your customers:
https://learn.microsoft.com/en-us/dynamics365/sales/sms-intro
2.If you need to use it in teams, Microsoft offers SMS chat, but you need to add the participants to the teams chat beforehand:
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