Activities Associated with Case when case resolved

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Hi Everyone,

I am trying to resolve a case, It is showing me the below popup error. This case cannot be closed because there are open activities associated with it. Kindly given your suggestions and concerns on this

Thank you

vetrivel G

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a33ik 84,331 Most Valuable Professional on at

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RE: Activities Associated with Case when case resolved

Hello,

Don't forget closing threads by verifying replies as answers.

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RE: Activities Associated with Case when case resolved

I will Check the links and update you same Thank you for the quick response.

Have a great day and stay safe :)

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a33ik 84,331 Most Valuable Professional on at

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RE: Activities Associated with Case when case resolved

Hide buttons - ribbonworkbench.uservoice.com/.../102796-5-hiding-unhiding-ribbon-elements

Create Custom Button - ribbonworkbench.uservoice.com/.../71374-1-getting-started-with-the-ribbon-workbench

To retrieve and close open activities you can use Xrm.WebApi - docs.microsoft.com/.../xrm-webapi

Good luck.

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RE: Activities Associated with Case when case resolved

Any reference links available for this

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a33ik 84,331 Most Valuable Professional on at

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RE: Activities Associated with Case when case resolved

Thanks for clarification. Now I see what's your goal.

You can do following:

1. Hide standard "Resolve Case" button.

2. Create custom "Resolve Case" button and as a handler add JavaScript that will close associated activities and call the handler of standard "Resolve Case" button.

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RE: Activities Associated with Case when case resolved

I want to close the activities which is associated with case while resolving the case. or else I need to stop this notification "Open activities associates with this case. the open activities will be canceled"

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a33ik 84,331 Most Valuable Professional on at

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RE: Activities Associated with Case when case resolved

I'm not sure that I understood you. Can you please provide broader explanation?

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RE: Activities Associated with Case when case resolved

Hi Andrew,

I need to deactivate. when the case resolve time and also I need to stop the notification while click the resolve options.

Thank you

Vetrivel G

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a33ik 84,331 Most Valuable Professional on at

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RE: Activities Associated with Case when case resolved

Hello,

Open activities associated with this case and either delete or deactivate active activities.

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