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Hi Everyone,
I am trying to resolve a case, It is showing me the below popup error. This case cannot be closed because there are open activities associated with it. Kindly given your suggestions and concerns on this
Thank you
vetrivel G
Hello,
Open activities associated with this case and either delete or deactivate active activities.
Hi Andrew,
I need to deactivate. when the case resolve time and also I need to stop the notification while click the resolve options.
Vetrivel G
I'm not sure that I understood you. Can you please provide broader explanation?
I want to close the activities which is associated with case while resolving the case. or else I need to stop this notification "Open activities associates with this case. the open activities will be canceled"
Thanks for clarification. Now I see what's your goal.
You can do following:
1. Hide standard "Resolve Case" button.
2. Create custom "Resolve Case" button and as a handler add JavaScript that will close associated activities and call the handler of standard "Resolve Case" button.
Any reference links available for this
Hide buttons - ribbonworkbench.uservoice.com/.../102796-5-hiding-unhiding-ribbon-elements
Create Custom Button - ribbonworkbench.uservoice.com/.../71374-1-getting-started-with-the-ribbon-workbench
To retrieve and close open activities you can use Xrm.WebApi - docs.microsoft.com/.../xrm-webapi
Good luck.
I will Check the links and update you same Thank you for the quick response.
Have a great day and stay safe :)
Don't forget closing threads by verifying replies as answers.
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