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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Is it possible to calc...
Customer experience | Sales, Customer Insights,...
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Is it possible to calculate Estimated Arrival Time and Travel Duration when Booking Method is Manual?

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Posted on by Muhammad Ali 235

I am creating resource booking using two methods

1. Book ribbon button on Work Order (Image below)

pastedimage1626689786288v1.png

2. Create resource booking from related resource bookings grid (Image below)

pastedimage1626689846072v2.png

so when I create from method 1 it is calculating estimated arrival time and estimate travel duration but when creating from method 2, it shows 0 minutes in ETD (Image below)

pastedimage1626689977545v3.png

What I notice is when I create from method 1, booking method is Schedule Assistant and for 2 it is Manual, so I created a workflow on create of Bookable Resource Booking if booking method is Manual set to schedule Assistant but it is not updating EAT and ETD

So my question is it possible to calculate Estimated Arrival Time and Travel Duration when creating from method 2?

  • CU18060610-0 Profile Picture
    CU18060610-0 on at
    Is it possible to calculate Estimated Arrival Time and Travel Duration when Booking Method is Manual?
    Determining Estimated Arrival Time and Travel Duration manually raises questions about accuracy and efficiency. While technology advancements have streamlined automated booking methods, manual calculations may lack real-time data precision. Factors like traffic and unforeseen delays complicate accuracy. Click here to explore how incorporating automated systems can enhance reliability and provide more accurate travel estimates.
  • Suggested answer
    AllThingsMS Profile Picture
    AllThingsMS 70 on at
    RE: Is it possible to calculate Estimated Arrival Time and Travel Duration when Booking Method is Manual?

    Hi Muhammad,

    This would be possible if the field msdyn_ursinternalflags is added to the booking. Please see note below from the documentation: Schedule with travel time and distance in Dynamics 365 Field Service | Microsoft Docs

    If technicians are required to create bookings on their Field Service mobile app, and you want to enable this feature to auto-calculate the travel time and distance, a field on the booking form called msdyn_ursinternalflags must be set to {"AutoUpdateBookingTravel":true}. Once the booking is created in the mobile app, the travel time will be calculated.

    Please mark this as answered if it resolved the issue.

    Regards,

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