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Add comment button not showing on Customer portal for portal comments

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Posted on by Jimmar Tangkia

155

Hi Guys,

I am not able to make the add comment button show up, I have tried numerous suggestions on the internet however have had no luck. I am using an authenticated user and can see all the portal comments created on the case however there is no way for me to add a comment. Below are the permissions that I have for authenticated users.

and the Form Metadata option for adding comment is also set to true.

Is there anything that I am missing? Here is what the current portal looks like.

Also on a sidenote is it possible to have the Load More comments button show all comments instead of it showing 1 by 1 comments. Thanks

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Jimmar Tangkia 155 on at

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RE: Add comment button not showing on Customer portal for portal comments

Hi Bipin Kumar

Thanks for the reply. The entity i understand that is used on this question is Cases and Portal Comments, I have checked on Cases and Notes is already checked, same goes with Portal Comments it has it checked as well.

Do you have any other ideas? Thanks again.
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Bipin D365 28,961 Moderator on at

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RE: Add comment button not showing on Customer portal for portal comments

Hi,

You need to Enable Notes under Collaboration and Communication section in Entity customization. Please see below Image -

Please check below article to condigure Activity Feed

docs.microsoft.com/.../configure-activity-feeds
Jimmar Tangkia 155 on at

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RE: Add comment button not showing on Customer portal for portal comments

I think the culprit is this error, does anyone have any idea how i can get this enabled? Thanks

This comes up when on the timeline when i try to edit it and save.