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Some Records not Importing - Record Already Exists but Duplicate Detection is off

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I have been doing some large imports where some records won't import.  When I check the reason it indicates the records already exist.  

However I checked Duplicate Detection Settings and it doesn't appear to be on.  Do we know how we can check what is causing the duplicate and if there is a way to turn it off?

  • RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

    no I unhid the columns and nothing appears.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,958 Super User on at
    RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

    Hi,

    Have you verified the file which you are importing does not have hidden columns which has record GUID?

    Usually when we export file from Dynamics CRM, we will 3 hidden columns which contains record identifier.

    Please mark my answer verified if i were helpful

  • empath-e CRM Profile Picture
    empath-e CRM 1,134 on at
    RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

    I would raise this one with Microsoft Support in that case.

  • RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

    Yes it definitely is not enabled.  I just checked again and I see that same message as your screen shot.

  • empath-e CRM Profile Picture
    empath-e CRM 1,134 on at
    RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

    On the Review Settings and Import Data screen can you confirm the Duplicate detection option is definitely not enabled? 

      

  • RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

    bump

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