Some Records not Importing - Record Already Exists but Duplicate Detection is off

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Posted on by CRM Learner 88

I have been doing some large imports where some records won't import. When I check the reason it indicates the records already exist.

However I checked Duplicate Detection Settings and it doesn't appear to be on. Do we know how we can check what is causing the duplicate and if there is a way to turn it off?

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CRM Learner 88 on at

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bump

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empath-e CRM 1,136 on at

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On the Review Settings and Import Data screen can you confirm the Duplicate detection option is definitely not enabled?

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CRM Learner 88 on at

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Yes it definitely is not enabled. I just checked again and I see that same message as your screen shot.

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empath-e CRM 1,136 on at

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I would raise this one with Microsoft Support in that case.

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Bipin D365 28,985 Moderator on at

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Hi,

Have you verified the file which you are importing does not have hidden columns which has record GUID?

Usually when we export file from Dynamics CRM, we will 3 hidden columns which contains record identifier.

Please mark my answer verified if i were helpful

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CRM Learner 88 on at

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no I unhid the columns and nothing appears.

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