Some Records not Importing - Record Already Exists but Duplicate Detection is off

(0) Share

Report

Posted on by CRM Learner 88

I have been doing some large imports where some records won't import. When I check the reason it indicates the records already exist.

However I checked Duplicate Detection Settings and it doesn't appear to be on. Do we know how we can check what is causing the duplicate and if there is a way to turn it off?

All responses (6)

Answers (0)

CRM Learner 88 on at

Like (0)

Report

RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

no I unhid the columns and nothing appears.
Suggested answer

Bipin D365 28,964 Super User 2024 Season 1 on at

Like (0)

Report

RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

Hi,

Have you verified the file which you are importing does not have hidden columns which has record GUID?

Usually when we export file from Dynamics CRM, we will 3 hidden columns which contains record identifier.

Please mark my answer verified if i were helpful
empath-e CRM 1,134 on at

Like (0)

Report

RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

I would raise this one with Microsoft Support in that case.
CRM Learner 88 on at

Like (0)

Report

RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

Yes it definitely is not enabled. I just checked again and I see that same message as your screen shot.
empath-e CRM 1,134 on at

Like (0)

Report

RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

On the Review Settings and Import Data screen can you confirm the Duplicate detection option is definitely not enabled?
CRM Learner 88 on at

Like (0)

Report

RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

bump