Some Records not Importing - Record Already Exists but Duplicate Detection is off

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Posted on by CRM Learner 88

I have been doing some large imports where some records won't import. When I check the reason it indicates the records already exist.

However I checked Duplicate Detection Settings and it doesn't appear to be on. Do we know how we can check what is causing the duplicate and if there is a way to turn it off?

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CRM Learner 88 on at

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RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

no I unhid the columns and nothing appears.
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Bipin D365 28,981 Moderator on at

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RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

Hi,

Have you verified the file which you are importing does not have hidden columns which has record GUID?

Usually when we export file from Dynamics CRM, we will 3 hidden columns which contains record identifier.

Please mark my answer verified if i were helpful
empath-e CRM 1,136 on at

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RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

I would raise this one with Microsoft Support in that case.
CRM Learner 88 on at

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RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

Yes it definitely is not enabled. I just checked again and I see that same message as your screen shot.
empath-e CRM 1,136 on at

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RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

On the Review Settings and Import Data screen can you confirm the Duplicate detection option is definitely not enabled?
CRM Learner 88 on at

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RE: Some Records not Importing - Record Already Exists but Duplicate Detection is off

bump