Hi Everyone,
We setup everything from scratch and everything seems to be working perfect and fine. But whenever there is a response on the case from any other user separately included in cc while replying,
that response is created as a new case.
I tried smart tracking and token system, that does not help.
Anyone could please help me with this?
Thanks!
Sameer Syed
HI Guys this can be ignored, I figured out a way.
Thanks!
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