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Email Responses create a new case though token system and smart tracking is enabled

Posted on by

Hi Everyone,

We setup everything from scratch and everything seems to be working perfect and fine. But whenever there is a response on the case from any other user separately included in cc while replying, 

that response is created as a new case.

I tried smart tracking and token system, that does not help.

Anyone could please help me with this?

Thanks!

Sameer Syed

  • Sameer Syed Profile Picture
    Sameer Syed on at
    RE: Email Responses create a new case though token system and smart tracking is enabled

    HI Guys this can be ignored, I figured out a way.

    Thanks!

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