Email Responses create a new case though token system and smart tracking is enabled

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Posted on by Sameer Syed

Hi Everyone,

We setup everything from scratch and everything seems to be working perfect and fine. But whenever there is a response on the case from any other user separately included in cc while replying,

that response is created as a new case.

I tried smart tracking and token system, that does not help.

Anyone could please help me with this?

Thanks!

Sameer Syed

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Sameer Syed on at

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RE: Email Responses create a new case though token system and smart tracking is enabled

HI Guys this can be ignored, I figured out a way.

Thanks!