Repeating a Customer journey

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Posted on by All My Systems

Hello

I have a simple customer journey which sends an email. Some emails bounced because of typos in the email address (eg microosoft.com)

After I've corrected the email address, what is the recommended way to add these contacts to the journey?

Thanks

Pete

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Nya 29,060 on at

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Hi Pete,

It is recommended to create a segment to filter out the contacts who is bounced in the original journey.

For example, the hard bounced ones in a certain journey.

And make sure that the emails have been corrected already.

Then you can create a new customer journey to send the email again and use the segment as the audience of the new journey.

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All My Systems 84 on at

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Okay thanks, I understand. I'll do that.

So can a contact run through a customer journey more than once?

Pete

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Nya 29,060 on at

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Hi Pete,

You can refer to the following section to know about recurring journey.

Set up a recurring journey

It allows to process a contact several times but the minimum time interval is one day.

In other words, a customer journey can only process the same contact once in a day.

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Hi Pete,

You can setup recurring Journey . Here is the link

docs.microsoft.com/.../customer-journeys-create-automated-campaigns

Thanks,

Goloknath

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