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Customer experience | Sales, Customer Insights,...
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Automatic replies from Marketing Emails

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Posted on by 230

Sending a Marketing Email we set the From address to be FRED we set the Reply-to address to SUE The auto response emails all went to FRED instead of SUE

This is really terrible user experience as FRED is a CEO, he doesn't want all the auto responses in his inbox. SUE should be able to access and review these from her inbox.

Please fix this!

  • Verified answer
    Preeti Rana Profile Picture
    Preeti Rana on at
    RE: Automatic replies from Marketing Emails

    Closing this a duplicate of the thread here:

    community.dynamics.com/.../1108458  

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Automatic replies from Marketing Emails

    Hi Amey,

    It seems that the following thread is same to the current:

    https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/405579/marketing-email-automatic-response-send-to-from-user-rather-than-reply-to-user/

    If so, thanks again for submitting the idea!

    Regards,

    Clofly

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