Unable to Add Marketing Emails in Customer Insights Data

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Posted on by Paul Adams

Hello,

I've been using Customer Insights Data and I've encountered an issue. It seems that I am unable to add marketing emails to my Customer Insights Profiles in Customer Insights Data. I've tried several times, but the option to add marketing emails (msdynmkt_mails) is not available (for example for acivities).

Is there a specific setting or step I'm missing to enable this feature? I would appreciate any guidance or assistance in resolving this issue.

Thank you in advance for your help.

Best regards,

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Dengliang Li Microsoft Employee on at

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Hi,

I encountered the same issue as you in my testing.

The Marketing Email does not have a foreign key pointing to the contact entity.

For marketing email interaction data, interaction data for outbound marketing emails is stored in Azure Blob and interaction data for real-time marketing emails is stored in Azure Data Lake.

Custom Reporting in Dynamics Marketing

Best Regards,
Dengliang Li

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CU27040903-5 2 on at

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Permissions: Ensure that you have the required permissions to add marketing emails. Admins or users who have “Write” access to the ‘Customer Insights Data’ entity should be able to add them.
Customer Profile Entity: Ensure that the Customer Profile entity you are working with has an ” msdynmkt_mails” field. This is where marketing emails are kept.
Data Integration: You may have to turn on data integration for marketing emails. In the Customer Insights Data, check “Data Integrations” and make sure that ‘Marketing Emails’ is enabled.
Known Issues: Some known issues with Customer Insights Data and marketing emails have been reported in the past. Known issues and possible solutions can be found on either the Microsoft Dynamics 365 community forums or official documentation.

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Pablo MartinG 7 on at

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Take a look at this feature and see if it is what you need. It has been announced in GA in July 2024.

Generate insights from marketing interactions | Microsoft Learn

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MV-09101317-0 4 on at

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You can integrate data from Fabric to access various marketing activities. To do this, utilize Power Query along with the SQL database connection established through the link provided by the SQL Analytics endpoint.

Customer Insights - Journeys integration with Microsoft Fabric overview - Dynamics 365 Customer Insights | Microsoft Learn

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