Service | Customer Service, Contact Center, Fie...

Change properties of Subject field on Case Resolution dialog

(0) Share

Report

Posted on by Inkey Solutions

2,075

Hello Everyone,

I am using Customer Service App and in that from the recent updates, now we can customize the "Case Resolution" dialog.

My requirement is to remove "Subject(Display Name: Resolution)" field from the dialog. But this field is required by system and I can not update it's requirement level from the field details.

Business Rule is also not showing this field to change its properties.

I have also append onLoad js but the file is not loading when the dialog is opening.

If anyone knows and help me to either make this field optional or set some default value when the dialog opens.

I have the same question (0)

All responses (4)

Answers (0)

Suggested answer

Chris4300 145 on at

Like (0)

Report

RE: Change properties of Subject field on Case Resolution dialog

Hello,

As per this post: nishantrana.me/.../ you should be able to add a business rule to your customized case resolution form so that you can set a default value in this field.

If this still does not work,I would suggest raising a ticket with the Dynamics 365 Support Team and checking if this is by design or some kind of a design flaw.

Regards,

Chris

Was this reply helpful? Yes No
Alok Singh 910 on at

Like (0)

Report

RE: Change properties of Subject field on Case Resolution dialog

Hi Inkey,

Did you get your answer?

If yes, please mark the answer as 'Verified'

Was this reply helpful? Yes No
Suggested answer

Johao Larios 1,795 on at

Like (0)

Report

RE: Change properties of Subject field on Case Resolution dialog

Hello There,

This is by design. You can't hide this field since is needed by the system.

Regards,

Was this reply helpful? Yes No
Suggested answer

Alok Singh 910 on at

Like (0)

Report

RE: Change properties of Subject field on Case Resolution dialog

Hi Inkey,

Resolution field is 'Primary Field' of the case resolution entity and that is why we can't update this field.

Please see below screen shot of 'Subject' field of case resolution entity in PowerApp,

Was this reply helpful? Yes No