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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Change properties of S...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Change properties of Subject field on Case Resolution dialog

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Posted on by Inkey Solutions 1,967

Hello Everyone,

I am using Customer Service App and in that from the recent updates, now we can customize the "Case Resolution" dialog.

My requirement is to remove "Subject(Display Name: Resolution)" field from the dialog. But this field is required by system and I can not update it's requirement level from the field details. 

Business Rule is also not showing this field to change its properties.

I have also append onLoad js but the file is not loading when the dialog is opening.

If anyone knows and help me to either make this field optional or set some default value when the dialog opens. 

  • Suggested answer
    Chris4300 Profile Picture
    Chris4300 145 on at
    RE: Change properties of Subject field on Case Resolution dialog

    Hello,

    As per this post: nishantrana.me/.../ you should be able to add a business rule to your customized case resolution form so that you can set a default value in this field.

    If this still does not work,I would suggest raising a ticket with the Dynamics 365 Support Team and checking if this is by design or some kind of a design flaw.

    Regards,

    Chris

  • Alok Singh Profile Picture
    Alok Singh 910 on at
    RE: Change properties of Subject field on Case Resolution dialog

    Hi Inkey,

    Did you get your answer?

    If yes, please mark the answer as 'Verified'

  • Suggested answer
    Johao Larios Profile Picture
    Johao Larios 1,795 on at
    RE: Change properties of Subject field on Case Resolution dialog

    Hello There,

    This is by design. You can't hide this field since is needed by the system.

    Regards,

  • Suggested answer
    Alok Singh Profile Picture
    Alok Singh 910 on at
    RE: Change properties of Subject field on Case Resolution dialog

    Hi Inkey,

    Resolution field is 'Primary Field' of the case resolution entity and that is why we can't update this field.

    Please see below screen shot of 'Subject' field of case resolution entity in PowerApp, 

    pastedimage1590507846646v2.png

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