Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics AX forum
Suggested answer

POS: Operator ID is not valid - AX2012 R3 Retail EPOS

Posted on by 60

Hi friends,

I have setup Retail Enterprise POS on the AX2012 R3 CU13 vanila environment.

I have created the Retail store, Register and also assign the worker(000160) and assign the POS permission , I have also added the screen layout id for the same worker/staff and also provided the same in the store level also.

I have also ran the Schedule jobs(1060,1070,1090,1110..etc) and i can also see Applied status in download session.

Now i have launch the AX Retail POS application, and provide id as 000160 and provide the password and click OK button the POS keypad, it is throwing the error message as "Operator ID is not valid".

Here are the trouble shooting steps followed.

1. I have open the .rpt files of staff, channel configuration and also global configuration using ddview tool and check the storeid/registerid, staff id too. All are present

2. I have also check the ax.retailstafftable, ax.retailtillayoutstaff,retailterminaltable too. in all the tables details are available.

4. I have also verified the eventviewer log also. No much information related to POS is there.

3. When i check the POS.EXE_00 log file and found the below message

ETraceEvent xmlns="">schemas.microsoft.com/.../E2ETraceEvent"><System xmlns="">schemas.microsoft.com/.../Type><SubType Name="Warning">0</SubType><Level>4</Level><TimeCreated SystemTime="2020-07-29T18:14:05.1958167Z" /><Source Name="RetailNetTracer" /><Correlation ActivityID="{617221b7-5371-4428-a876-0b90d677b339}" /><Execution ProcessName="POS" ProcessID="6388" ThreadID="1" /><Channel/><Computer>AUMCPSVDAXREP01</Computer></System><ApplicationData>L5300Terminal -Unable to create FPE COM object - make sure it is installed: Retrieving the COM class factory for component with CLSID {97D4B07E-6A78-11D5-95B0-0008C7E92339} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).<System.Diagnostics xmlns="">schemas.microsoft.com/.../E2ETraceEvent><E2ETraceEvent xmlns="">schemas.microsoft.com/.../E2ETraceEvent"><System xmlns="">schemas.microsoft.com/.../Type><SubType Name="Error">0</SubType><Level>2</Level><TimeCreated SystemTime="2020-07-29T18:14:08.2456166Z" /><Source Name="RetailNetTracer" /><Correlation ActivityID="{617221b7-5371-4428-a876-0b90d677b339}" /><Execution ProcessName="POS" ProcessID="6388" ThreadID="1" /><Channel/><Computer>AUMCPSVDAXREP01</Computer></System><ApplicationData>On-screen keyboard is not available. COM interface IInputPanelConfiguration is not registered. Most commonly seen on Windows Server machines without the Desktop Experience installed.System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {2853ADD3-F096-4C63-A78F-7FA3EA837FB7} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).&#xD;&#xA;   at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean&amp; canBeCached, RuntimeMethodHandleInternal&amp; ctor, Boolean&amp; bNeedSecurityCheck)&#xD;&#xA;   at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark&amp; stackMark)&#xD;&#xA;   at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark&amp; stackMark)&#xD;&#xA;   at System.Activator.CreateInstance(Type type, Boolean nonPublic)&#xD;&#xA;   at System.Activator.CreateInstance(Type type)&#xD;&#xA;   at LSRetailPosis.POS.frmMain.OnLoad(EventArgs e)<System.Diagnostics xmlns="">schemas.microsoft.com/.../E2ETraceEvent>

Can some one help on this.

Categories:
  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees 12,740 on at
    RE: POS: Operator ID is not valid - AX2012 R3 Retail EPOS

    Hi Chandra,

    Another verified thread on the same issue:

    community.dynamics.com/.../650275

    Hope it helps.

  • Juliet Zhu Profile Picture
    Juliet Zhu on at
    RE: POS: Operator ID is not valid - AX2012 R3 Retail EPOS

    Hi,

    That error says 'On-screen keyboard is not available'. It's irrelevant to the log-in issue described here, because you are able to input cashier ID and password.

    You may refer to this thread link and follow the instructions.

    Thank you for using Microsoft Dynamics Communities,

    Juliet Zhu

    SR SUPPORT ENG

    Microsoft Dynamics AX / Dynamics 365 Commerce

    If my information answers your question please click 'Yes' against "Did this answer your question?" to help other community members. 

  • chandra Meesala Profile Picture
    chandra Meesala 60 on at
    RE: POS: Operator ID is not valid - AX2012 R3 Retail EPOS

    Hi George,

    Thank you so much for your response. Here is the detail.

    pastedimage1596223542569v1.png

  • George_D365 Profile Picture
    George_D365 on at
    RE: POS: Operator ID is not valid - AX2012 R3 Retail EPOS

    Hi Chandra Sekhar M,

    Could you, please, share the Kernel version and Application version that you are running on?

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287,995 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 225,610 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans