Hello,
I am developing an RMA system for the small company I work for. We utilize NAV 2013 for handling and processing our service work. Most of the RMA system will be handled outside of NAV. I am looking for a solution on how to properly tag service quotes that have been entered into NAV, but we have not received the item or the appropriate RMA form from our customer. Currently the only status tags available are Pending, In Process, Finished, & On Hold. All of those tags are already used by us. Ideally, I would like to create a new tag that marks status as "Received".
I would also like to create a daily report of items marked with this new tag, so we may follow up with customers.
Is all of this possible? If so, can someone point me in the right direction? I am very new to using NAV and still learning to navigate through it.
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