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Service | Customer Service, Contact Center, Fie...
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Change schedule board view to be by resource requirement, not resource

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Posted on by 187

Is it possible to alternate between viewing the schedule board displaying the resource (person) down the left hand side, to showing the requirement (in our case project) down the side?

So you'd see a list of Projects with resource bookings in the schedule board and expand each one to see the individual(s) booked on the project.

We came from Harvest Forecast and this was a useful toggle so you can either view the capacity of the team by team member (as it currently shows) or a list of the live projects with the associated bookings.

Any help much appreciated.

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