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Automated Scheduling in a customer journey not functioning as expected

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Posted on by 64

I attempted to use the "automated scheduling enabled" feature, located  under the properties section of the email tile within the email journey.
According to the documentation, Improve email engagement with an automated scheduling (Dynamics 365 Marketing) | Microsoft Docs,  It looks like it was set up correctly.

The segment contacts flowed into the email tile correctly but the majority of the emails were stuck in the Queued section and were never actually delivered.
Just curious is this issue has happened to anyone, or if this would require a ticket to Microsoft to fix it. 

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  • Suggested answer
    Gaju G Profile Picture
    Gaju G on at
    RE: Automated Scheduling in a customer journey not functioning as expected

    If you try this feature in the future and run into a similar issue, we would be happy to get on a call and unblock you.

  • Jake_Loeb Profile Picture
    Jake_Loeb 64 on at
    RE: Automated Scheduling in a customer journey not functioning as expected

    I don't know if it's been fixed, I haven't tried to use the feature again.

  • Gaju G Profile Picture
    Gaju G on at
    RE: Automated Scheduling in a customer journey not functioning as expected

    Hi - has this issue been fixed?

  • Jake_Loeb Profile Picture
    Jake_Loeb 64 on at
    RE: Automated Scheduling in a customer journey not functioning as expected

    The journey started at 4pm on 2/11 and ended at 8pm on 2/13.  The contacts were stuck since approximately 4:20pm on 2/11. 

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Automated Scheduling in a customer journey not functioning as expected

    Hi,

    I'd like to know how long have these contacts in the image been stuck for approximately.

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