Can you track an email to a resolved case within d365

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Hi,

My users are trying to track emails to a case that is in resolved status but are unable to. Wanted to know if this is possible and if possible, do I need to do anything to get achieve this.

Thanks.

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Community Member on at

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Hi Meluhan,

If you want to track email to a resolved case, you can select case in ‘Regarding’ field.

Click Case and it will show default view of the case, if you not find resolved case in the view, you can click Change view button to select one view that include resolved cases (All Case).

if they track Emails to a Case using Dynamics CRM for Outlook App.

You can also set regarding to select resolved case by clicking Change View button.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
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Hi Partner,

Has the problem been solved? Any updates?

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
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Hi Leah Ju. Thanks, this works for me.