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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Field Service Mobile O...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Field Service Mobile Offline Data

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Posted on by anavrin 40

I am attempting to access booking timestamps that would be created while a user is offline.

It does not appear to create the timestamps until the user is back online.

However, when created the timestamps have the correct values.

To do this it must store this data somewhere locally but it is not the booking timestamp table.

Does anyone know where it is stored and if so how to access it?

I have the same question (0)
  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    Gabriel Dias Junckes 2,428 on at

    The mobile data manages the local database.

    Field Service will create and update the records locally.

    You probably can access it using JavaScript to call the API while it is offline.

  • anavrin Profile Picture
    anavrin 40 on at

    This was what I was attempting to do.

    But, when was making the offline API call to the the booking timestamps table, the timestamps that should have been created in offline were not available.

    I put a subgrid on a bookable resource booking form and could see that the timestamp was not being created.

    I did make sure that the offline profile had the rows available in offline.

    Is there some sort of staging table that is used for offline data?

  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    Gabriel Dias Junckes 2,428 on at

    I am not aware of any table.

    I didn't look for this info before but check if the tables have an 'internal' field that might keep those details for when it comes online again.

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