Hi:
For an end user of GP Returns Management, different Customer IDs are appearing in sales returns from what are shown in RMA documents.
GP's Return Setup window is not the cause.
I did advise the end user about GP's Customer Extensions window which, indeed, allows you to put more than one Customer ID into that window. But, he says that they do not use that window.
Any ideas?
Thanks!
John
Hi There, Dean:
I believe that I have gotten the answers to all of your questions, as follows:
Does their RMA Entry have a different Bill To Customer ID on it? No, the end user has only one Customer ID.
Is the RMA fully hand keyed or are they using any 3rd parties/imports/scanners, etc? It's hand-keyed.
And is this every RMA or just one? If more than one, always the same Customer ID on the RMA? It's happening on a few RMAs on different dates, and it is not happening for the same customer.
Hi John
As you mentioned, having a Billing Customer ID on the Customer Extension would default in a different Bill To Customer ID on the RMA Entry window
Does their RMA Entry have a different Bill To Customer ID on it?
Is the RMA fully hand keyed or are they using any 3rd parties/imports/scanners, etc?
And is this every RMA or just one? If more than one, always the same Customer ID on the RMA?
I've not had this reported before, so seems unique to this customer site.
Thanks
Dean
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